Refund Policy

Last updated: March 14, 2026

💡 Short version: We offer a 7-day free trial so you can try before you buy. After a payment is made, refunds are available within 48 hours of the charge if you have not actively used the service.

1. Free Trial

All new Lite plan users receive a 7-day free trial with no credit card required. We strongly encourage you to use the trial period to evaluate Castreo before subscribing. This is the best way to ensure the service meets your needs.

2. Refund Eligibility

You may be eligible for a refund if:

You request a refund within 48 hours of your initial subscription charge
You have not actively used the service during that period (no streams started)
This is your first payment (not a renewal)

3. Non-Refundable Cases

Refunds will not be issued in the following cases:

More than 48 hours have passed since the charge
You have actively used the streaming service (streams were started)
The refund request is for a subscription renewal
Your account was terminated due to Terms of Service violations
You simply changed your mind after the 48-hour window

4. Subscription Renewals

Subscriptions renew automatically at the end of each billing period. We send a renewal reminder email 7 days before each renewal. If you do not wish to renew, you must cancel your subscription before the renewal date from your account dashboard. We do not offer refunds for renewal charges.

5. Annual Subscriptions

Annual subscriptions are charged upfront for the full year. If you cancel an annual subscription, you will continue to have access until the end of the annual period. We do not offer prorated refunds for the unused portion of an annual subscription, except in cases of significant service failure on our part.

6. Service Failures

If Castreo experiences a significant service outage (more than 24 consecutive hours of downtime) that prevents you from using the service, you may request a prorated credit for the affected period. This credit will be applied to your next billing cycle.

7. How to Request a Refund

To request a refund, contact us within 48 hours of your charge at billing@castreo.com with:

Your account email address
The date of the charge
The reason for your refund request

We will process eligible refunds within 5-10 business days. Refunds are issued to the original payment method.

8. Chargebacks

If you initiate a chargeback with your bank or payment provider before contacting us, we reserve the right to permanently suspend your account. We encourage you to contact us first — we are happy to resolve any billing issues directly.

9. Contact

For billing questions or refund requests, contact us at billing@castreo.com. We typically respond within 24 hours.