Privacy Policy

Last updated: March 14, 2026

Castreo ("we", "our", or "us") operates castreo.com. This Privacy Policy explains how we collect, use, and protect your personal information when you use our service.

1. Information We Collect

We collect the following types of information:

• Account information: Email address, name, and password when you register.
• Payment information: Billing details processed securely by Paddle. We do not store your credit card information.
• Usage data: Stream configurations, video uploads, and activity logs.
• Technical data: IP address, browser type, device information, and cookies.

2. How We Use Your Information

We use your information to:

• Provide, operate, and maintain our streaming service
• Process payments and manage your subscription
• Send transactional emails (account confirmation, receipts, notifications)
• Improve and personalize your experience
• Comply with legal obligations

3. Data Storage and Security

Your data is stored on secure servers provided by Supabase and Hetzner. We implement industry-standard security measures including encryption in transit (SSL/TLS) and at rest. However, no method of transmission over the Internet is 100% secure.

4. Third-Party Services

We use the following third-party services:

• Paddle — Payment processing and subscription management
• Supabase — Database and authentication
• Hetzner — Cloud infrastructure for streaming
• Resend — Transactional email delivery
• Vercel — Web hosting

Each third party has their own privacy policy governing their use of your data.

5. Cookies

We use essential cookies to maintain your session and preferences. We do not use advertising or tracking cookies. You can disable cookies in your browser settings, though this may affect service functionality.

6. Data Retention

We retain your data for as long as your account is active. If you delete your account, we will delete your personal data within 30 days, except where we are required by law to retain it.

7. Your Rights

Depending on your location, you may have the right to:

• Access, correct, or delete your personal data
• Object to or restrict processing of your data
• Data portability
• Withdraw consent at any time

To exercise these rights, contact us at privacy@castreo.com.

8. Children's Privacy

Castreo is not directed to children under 13. We do not knowingly collect personal information from children under 13. If you believe we have collected such information, please contact us immediately.

9. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by email or by posting a notice on our website. Your continued use of the service after changes constitutes acceptance of the updated policy.

10. Contact Us

If you have questions about this Privacy Policy, please contact us at privacy@castreo.com.